Our Terms and conditions
By using our site, you are willingly and agreeing to comply with the following terms and Conditions. Please review the following terms carefully. If you do not agree to these terms, you should not use this site.
Clients booking by telephone, web, or e-mail will be deemed to have read and accepted the Booking Conditions set out below. THEREFORE, PLEASE READ THEM CAREFULLY.
A booking is accepted and becomes legally binding only from the date when AskAalddin(referred to here as The company) has confirmed its acceptance in writing and issued a confirmation invoice.
The Contract is between the Company and the Client, being all persons named on the booking form traveling or intending to travel with the Company. Holidays to Egypt, Jordon, UAE, and Oman are operated by our partners in Travel for which the Company is acting as an authorized agent and the Contract is between our partners and the Client.
01. TOUR PRICE
Our Egypt package prices are estimated according to the season of travel, and the chosen hotel/cruise category. We basically quote all-out travel programs based on 5 and 5-star deluxe accommodation.
- All our Tour Prices are per person based on two persons sharing one room.
- Single/Triple/ Quad prices are as stated or as negotiated at the time of pricing the tour.
02. PAYMENT FOR YOUR HOLIDAY:
To book a tour we will first request a vacation deposit which is required to reserve space for you for a deposit of $200 that is non-refundable, non-transferable, per person. Ask Aladdin to accept PayPal, checks, money orders, Visa, MasterCard, and American Express. Payment of the deposit indicates you have read and accepted these Terms & Conditions. Your booking is not confirmed until the deposit is processed by AskAalddin and you receive a confirmation invoice.
Once the booking is confirmed – then the balance of all monies due, including any surcharges applicable at that time, must be paid to the Company or their agent not later than 90 days before departure. The Company will not accept responsibility for any monies sent by post. The Company reserves the right to pass on any charges relating to returned cheques and credit card chargebacks. Payment can be made by debit cards and all major credit cards. The Company reserves the right to charge 3% of the total of all monies due in relation to payments made by credit card.
The Company will not be responsible for documents mislaid or lost in the mail system. Once all payment is done, we will send all trip documents by email. In the case of non-payment of the balance by the due date, the Company will treat the booking as canceled by the Client and reserves the right to charge the Client a cancellation charge in accordance with the scale set out below. Monies paid to an agent acting on behalf of the Company, for tours operated by the Company, are held by the agent on behalf of the Company.
03. LATE BOOKINGS
- We emphasize the importance of making a booking at the earliest opportunity, because of the small-group nature of our tours.
- For bookings received within 6 weeks of the start of your tour, we reserve the right to pass on any extra costs incurred.
- For bookings received within 6 weeks of your tour (or at an earlier stage for certain tours), the contract between the Company and the client comes into existence as soon as full payment has been received by the Company.
04. CHANGES BY THE CLIENT
Any changes to the original booking (for example, hotel, and passenger names but not departure dates (see below) after the booking was fully paid and confirmed must be confirmed in writing by the person booking the trip and must be accompanied by an administration fee of $100 USD per booking in addition to any further costs that the Company may incur. Whilst every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed. A change of departure date must be requested in writing by the person signing the booking form and must be accompanied by the above administration fee unless the request is within 45 days of departure in which case cancellation fees will be applied as detailed below. To reiterate, these charges are in addition to any further charges made by our appointed agent/suppliers, whereby you would incur charges levied by this third party. Changes by the client as detailed above are permissible when booking a holiday at the standard price, not at a sale or promotional price. Should changes be required on a holiday booked at a sale or promotional price after the sale has ended, 100% cancelation fees apply. The client may choose to re-book at the standard price available at the time. If booking a tour at a sale or promotional price full payment must be made at the time of booking, bookings are non-transferable and non-refundable. If eligible for our Lifetime Deposit as detailed in paragraph four, and requesting changes from the original booking or requesting a change of departure date more than 60 days prior to travel the administration fee will not be charged.
05. SUBSTITUTION OF CLIENT NAME OR DELAY OF YOUR TRIP
If any number of the Party is prevented from traveling it may be possible to transfer the booking to another suitable person provided that written notice is given at least 45 days prior to departure. A “suitable person” is one who has completed the booking form and Tour Suitability Form presented travel insurance and obtained approval to travel from the Company. An administration fee of USD 100, will be charged plus any additional costs that are imposed on the Company. Airlines may impose 100% cancellation charges and the cost of a new ticket. Cancellation by the Client: The Client may cancel the booking at any time provided that the cancellation is communicated to the Company in writing. Cancellation charges will be applied as shown below calculated from the day when written notice is received by the Company. The more notice that the Company receives, the less the Company will charge the Client. However, in addition to the charges shown below air tickets also incur cancellation charges as detailed below.
If the clients wish to postpone the trip to a later date, then a written notice should be given at least 30 days prior to departure. An administration fee of USD 100, will be charged plus any additional costs that are imposed on the Company.
06. CANCELLATION BY THE CLIENT
Any cancellation by a Client must be made in writing and be acknowledged by the Company in writing. The date on which the request to cancel is received by the Company will determine the cancellation fees applicable. The cancellation charges shown below are those which will apply to our tours.
- 70-50 days before the tour start date – 50% of the total booking cost
- 50-25 days before the tour start date – 80% of the total booking cost
- Less than 25 days before the tour start date – 100%
Amendment charges and insurance premiums are not refundable in the event of cancellation. It is strongly recommended that comprehensive travel insurance is taken out which includes cover against cancellation charges. Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges (less any applicable excess) under the terms of the insurance policy.
All claims must be made directly to the insurance company. In the event of the cancellation of a booking where the client is liable to pay the Company cancellation charges in excess of the amount already paid to the Company at the time of cancellation, the client cannot transfer or add these charges to another booking or use any amounts paid to us in relation to the canceled booking by way of part payment for another booking. Part cancellation of a booking may result in additional costs being payable by the remaining clients.
07. TRAVEL INSURANCE
The Client MUST take out suitable travel insurance in order to take part in a tour organized by the Company. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising from illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons. The Company is able to assist the Client in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged by the Company is what they require and should arrange supplementary insurance if need be.
if you need help with your travel insurance you may contact us
08. CHANGES BY THE COMPANY:
The Company’s aim is to operate all tours as advertised but by entering into the Contract the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. The Company reserves the right at any time to cancel or change any of the facilities, services, or prices described in our brochure or website (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accept no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes. Where a major change is made prior to departure the Client will have the choice of either: (i) accepting another tour of equivalent or superior standard; or (ii) a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or (iii) canceling the tour and obtaining a full refund. ‘The definition of “major change” is a change that is reasonably required but will depend on the individual tour and circumstances.’Examples of minor changes include alteration of the Client’s outward/return flights by less than 12 hours, changes to aircraft/transportation type, re-routing of journeys, and a change of accommodation to another commensurate to the standard as advertised within the brochure, for the specific tour as confirmed by the client.
Provided that the major change, prior to departure is because of “Force Majeure” or “Low Bookings” compensation will be limited to USD 80 per person traveling. “Force Majeure” includes war, a threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closures or congestion at airports or ports, or other similar events beyond the control of the Company. “Low Bookings” is where the minimum number of passengers to run a package tour or optional tour and make it viable, as set out in the Company’s documentation, is not achieved. Please note that the prices detailed in the Company's brochures or online may be subject to change, for reasons beyond the control of the Company.
07. CANCELLATION BY THE COMPANY
The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 40 days before departure, except for Force Majeure, Low Bookings, or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, the Company will, upon cancellation, return all monies paid excluding payment for nonrefundable domestic flights. No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.
08. SURCHARGES:
The Company reserves the right to increase the tour cost to take account of the following: government action, currency exchange rates, transportation costs (including the cost of fuel), overflying charges, airport charges, local taxes, and an increase in scheduled airfares. If the surcharge results in an increase of more than 10% of the tour cost excluding insurance premiums & amendment charges, the Company must notify the Client as quickly as possible in order to enable him to take appropriate decisions, and the Client may then cancel the booking within 7 days of being notified of the surcharge and obtain a full refund. If the client decides to cancel, the Company will consider an appropriate refund of insurance premiums paid if the Client can show that he is unable to transfer or re-use his policy. Should he decide to cancel for this reason, he must exercise his right to do so within 14 days from the issue date printed on his final invoice. No surcharge will be imposed within 30 days of departure.
09. BOOKING TRANSFER
If a client is unable to travel, in circumstances which the Company considers reasonable, the booking or that client's place on the booking may be transferred to another suitable person (introduced by you). However, the tour arrangements must remain the same as originally booked. If a transfer can be made, an administration charge of £40 per person together with any costs or charges incurred by us or incurred or imposed by any supplier(s) in making the transfer must be paid before the transfer can be made. Any overdue balance payment must also be received. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight / an alternative flight.
10. TRAVEL AND CANCELLATION INSURANCE
Travel Insurance is mandatory for all clients whilst on a tour organized by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients should ensure that their travel insurance doesn't have exclusion clauses limiting or excluding protection for the type of activities included in our tour. Clients should satisfy themselves that all travel insurance purchased meets their particular requirements and should arrange supplementary insurance if need be.
11. PASSPORTS, VISAS, AND VACCINATIONS
Clients are responsible for arranging and must be in possession of, a valid, acceptable passport and any visas (if required) and vaccination certificates if required for the whole of their journey and tour. Information about these matters or related items (climate, clothing, baggage, personal gear, etc) is given in good faith but without responsibility on the part of the Company.
12. TOUR PARTICIPATION AND CLIENT RESPONSIBILITY
Clients agree to accept the authority and decisions of the Company's employees and tour leaders whilst on tour with the Company. If in the opinion of any such person(s) or any other person in a position of authority (such as, for example, an airline pilot or hotel manager), the health, level of fitness, or conduct of a client at any time before or during a tour is endangering or appears likely to endanger the health or wellbeing of the client or any third party (including any other clients of the Company) or the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without refund or recompense. Where a client is excluded, the Company will have no further responsibility towards them (including any return travel arrangements) and we will not meet any expenses or costs incurred as a result of the exclusion. In the case of ill health, the Company may make such arrangements as it sees fit and recovers the costs thereof from the client. If a client commits an illegal act (including, for example, causing any damage) the client may be excluded from the tour and the Company shall cease to have the responsibility to/for them as above. No refund will be given for any unused services. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made directly to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party's full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
If you have any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person or have any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the proposed tour and/or making the booking. In any event, you must give us full details at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your active participation in your tour or the tour arrangements of any other person develops after your booking has been confirmed.
Please note that if you choose for any reason not to participate in any part of the tour itinerary once on the tour, there will be NO refund for these services, as they are prepaid based on the number participating. If you miss part of the tour due to medical reasons your Insurance should cover this portion if pre-purchased.
13. TOUR CANCELLATION BY US:
The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 8 weeks before the start of the tour except for force majeure or any political disturbances, or the client's failure to make all payments (including the final balance and any surcharge) when due. Please note our tours require a minimum number of participants to enable us to operate them.
If any tour does not have the minimum number of participants required to make it commercially viable, we are entitled to cancel it. We will notify you of cancellation for this reason not less than 8 weeks before the start of your tour. If we have to cancel, we will tell you as soon as possible. If there is time to do so before departure and the cancellation does not result from your failure to pay, we will offer you the choice of purchasing an alternative tour offered as a result of consolidation or another available tour from the Company (in either case, paying or receiving a refund in respect of any difference in price) or receiving a full refund of all monies paid to us. We regret we cannot meet any visa, vaccination, or similar costs in the event of any change or cancellation by us. Similarly, as you are advised only to book fully flexible transport and other arrangements which can be canceled or changed without charge, we cannot pay any cancellation, amendment or other charges you may incur in relation to any transport or other arrangements which you have to change or cancel as a result of the cancellation of your tour.
14. OPTIONAL TOURS (TRIP ADD-ON)
We and our tour guides /representatives may provide you with information (before departure and/or when you are on holiday) about optional activities and tours which do not form part of your pre-booked holiday arrangements and which are available in the area you are visiting. We have no involvement in any such activities or excursions which are not run, supervised, or controlled in any way by us. They are provided by local operators or other providers who are entirely independent of us and they may or may not have their own public liability insurance. They do not form any part of your contract with us even where we suggest particular operators/providers and/or assist you in booking such activities or excursions in any way. Where a tour leader collects payment for or otherwise assists in booking any such activity or excursion for you, we and the tour leader act solely as booking agents for the local operator/provider of the activity or excursion with whom you will have a contract. The local operator/provider's terms and conditions will apply. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in the clause of our booking conditions will not apply to them. We do not, however, exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.
We do not guarantee that any optional activity or excursion mentioned in our brochure, on our website or elsewhere will be available to book during your holiday and/or will operate as advertised as these services do not form part of our contract and are not under our control. They may not be available for various reasons. Any prices given in advance are indicative only. We will not be liable if you cannot, for whatever reason, book any such activity or excursion or if the activity or excursion does not operate as advertised.
15. BROCHURE ADVERTISING MATERIAL ACCURACY
The information contained in our brochures, on our website, and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must, therefore, ensure you check all details of your chosen tour (including the price) with us at the time of booking.
16. FLIGHTS
Please note that a flight described as “direct” will not necessarily be non-stop. All departure/arrival times are provided by the airline concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements, and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure/arrival time previously given to the Client or shown on the Client’s ticket. The Company is not responsible for any losses suffered if the Client is delayed and misses any flights - these matters are at the sole discretion of the airline concerned.
16. RESPONSIBILITY
We act as an agent for the owners and contractors providing transportation, hotel, or other services We make every effort to ensure that all travel arrangements and services, connected with the tour, will be carried out as specified. However, in some instances, we do not have direct control over the provision of services by suppliers and we do not accept liability for errors and omissions of such suppliers.
17. COMPLAINTS
If a client has a complaint about any of his/her tour arrangements, the client must inform the Company at the time. It is only if the Company knows about problems that there will be the opportunity to put things right. Failure to complain of the spot may result in the client's ability to claim compensation, if applicable, from the Company being extinguished or at least reduced. If the client's complaint cannot be resolved on tour they should notify the Company in writing within 28 days of their return from tour. Please contact the head office customers ( AT ) ask-aladdin.com or check our contact details on our website.
18. PRIVACY POLICY
In order to process your booking, the Company needs to collect certain personal details from you. These details will usually include the names and addresses of party members, or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass some information on to the relevant suppliers of your travel arrangements (airlines, hotels, transport companies, etc.). The information may also be provided to security or credit checking companies, and public authorities such as customs/immigration if required by them, or as required by law.
Except where expressly permitted by the Data Protection Act 1998, the Company will only deal with the personal details you give to the Company as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us at info@ask-aladdin.com If we do contact you by e-mail about our new brochures or special offers, you will also be able to unsubscribe yourself from our database at this time.
19. IMAGES:
Hotel images featured in our brochures and website are used for illustration purposes only. Your specific hotel (where hotel accommodation is included as part of your chosen tour) may differ from the representation provided. Clients agree that any images taken of their likeness whilst a participant in tours provided by the Company or through the supply of image(s) by fellow clients can be used in any form of media for the Company.
20. IMAGE COPYRIGHTS
Some images on this website are not the property of Ask-Aladdin but for the copyright owners. We respect the intellectual property rights of the owners and if you believe that infringement of your copyrights has occurred by our use of the images and would like to have them altered or removed then please do not hesitate to contact us. We will take whatever action is necessary for the removal or alteration of the challenged images on our website.
Emergency Contact Numbers
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Please call our tour booking managers in any case of emergency if your tour guide is unavailable.
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Toll free: +1(888) 5135971 | Tel: +16179339330
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Email: info (at)ask-aladdin.com
